Nimbus Suite aims to make managing your subscription and payments as straightforward as possible. This guide will walk you through how billing works, where to manage your subscription, and how to access detailed billing information.
Billing Management Overview
All billing and subscription management for Nimbus Suite is centralized in your Account page. This provides a single, convenient location to handle all aspects of your subscription and payments.
Accessing Your Account Page
To manage your billing:
Log in to your Nimbus Suite account
Click on your profile icon in the top right corner
Select "My Account" from the dropdown menu
Subscription Management
From your Account page, you can:
View your current subscription plan
Upgrade or downgrade your subscription
Cancel your subscription
View your billing history
Payment Processing with Stripe
Nimbus Suite uses Stripe, a secure and trusted payment processor, to handle all transactions. This ensures that your payment information is handled with the highest level of security.
Accessing the Stripe Customer Portal
For more detailed billing information and additional payment management options, you have direct access to the Stripe Customer Portal:
Go to your Account page
Look for the "Billing Details" or "Manage Subscription" section
Click on the "Access Stripe Portal" button
In the Stripe Customer Portal, you can:
Update your payment method
Download invoices
View detailed transaction history
Manage your subscription details
Payment Methods
We accept various payment methods through Stripe, including:
Credit and debit cards (Visa, MasterCard, American Express, etc.)
ACH direct debit (for US customers)
Other local payment methods depending on your region
Billing Cycle
Subscriptions are billed on a monthly or annual basis, depending on the plan you choose
The billing date is set to the day you initially subscribed
Nimbus Probe usage is based on calendar months (for example, from the 1st of March to the 31st of March), not on your billing cycle.
Invoices and Receipts
Invoices are generated automatically for each payment
You can access and download all invoices from your Account page or the Stripe Customer Portal
Updating Billing Information
To update your billing information:
Go to your Account page
Click on "Update Billing Information"
Enter your new details
Save your changes
Alternatively, you can make these changes directly in the Stripe Customer Portal.
Handling Failed Payments
If a payment fails:
You'll receive an email notification
Log in to your Account page or the Stripe Customer Portal
Update your payment method or resolve any issues with your current method
The system will automatically retry the payment
Cancellation and Refunds
Reach out to support anytime to cancel your subscription, or do it from the Stripe Customer Portal.
Refunds are handled on a case-by-case basis. Please contact our support team for refund requests
Security and Privacy
All payment information is securely handled by Stripe and is not stored on Nimbus Suite servers.
We adhere to strict privacy policies to protect your personal and financial information.
Need Help?
If you encounter any issues with billing or have questions about your subscription:
Check our Help Center for quick answers
Contact our support team through the "Help" button in your account
Email us at [email protected]
We're here to ensure your experience with Nimbus Suite, including all aspects of billing and payments, is smooth and hassle-free.